SHIPPING
HOLIDAY SHIPPING NOTICE
Please note that it might take longer during the Holiday Season to receive your orders. All orders are shipped without delays on our end and returns are processed as usual. If you do experience slight delivery delays please be patient, since most shipping services are dealing with increased demands. If you need to check the status of your order, please contact tunnaea@gmail.com.
SHIPPING INFORMATION
Once you order, if it is in stock, we will deliver the goods within 2 business day. If the goods are in transit, we will ship the goods within 5 business days, and if the goods are not shipped within 5 business days, we will actively refund you.
SHIPPING METHODS
FREE SHIPPING FOR ALL US & CANADA ORDERS $60+
| Shipping Options | Delivery Time (Business Days) |
| Standard Shipping | 10-15 Days |
| VIP Shipping | 7-12 Days |
FREE SHIPPING WORLDWIDE (OUTSIDE THE US & CANADA) $49.98+
| Countries | Delivery Time (Business Days) |
| Japan | 10-25 Days |
| United Kingdom, France, Czech Republic, Hungary, Finland, Denmark, Netherlands | 10-20 Days |
| Austria, Sweden | 7-15 Days |
| Germany, Italy, Spain, Belgium, Poland, Cyprus, Portugal, Slovakia, Romania, Norway | 8-20 Days |
| Australia, Ireland, Greece, Bulgaria | 7-15 Days |
| South Africa | 15-25 Days |
Affected by Covid-19, there will be some delay on the delivery.
SHIPMENT TRACKING
You can track your order with the tracking information provided in your shipment notification e-mail or contact tunnaea@gmail.com.
WRONG ADDRESS
We know mistakes do happen! Please email us immediately! We can only fix this for you if the order has not been shipped out yet.
LOST OR STOLEN PACKAGES
If you believe that your package was lost or stolen, please contact tunnaea@gmail.com.
DUTIES AND TAXES
Customers shall be responsible for customs clearance, Duty and Tax. All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Affected by Covid-19, there will be some delay on the delivery.
WE’D LOVE TO HELP
For any other questions, you can email us at tunnaea@gmail.com.